Privacy Policy
PEM Vape respects your privacy and is committed to protecting your personal information. This policy explains how we collect, use, and safeguard your data.
Information We Collect
- Contact Information: Name, email address, phone number, shipping address
- Order Information: Products purchased, order history, payment method (we do not store full card numbers)
- Communication Data: Messages you send us via email or contact forms
- Usage Data: Pages visited, time spent on site, browser type (collected anonymously)
How We Use Your Information
- Process and fulfill your orders
- Communicate with you about your orders and shipments
- Respond to your inquiries and provide customer support
- Send promotional emails (only if you opt in — you can unsubscribe anytime)
- Improve our website and product offerings
- Prevent fraud and ensure transaction security
Payment Security
All payment transactions are processed through secure, encrypted channels. We use 256-bit SSL encryption to protect your payment information. We do not store your full credit card number on our servers.
Cookies
We use cookies to enhance your shopping experience, remember your cart contents, and analyze site traffic. You can disable cookies in your browser settings, but some features may not function properly.
Third-Party Services
We may use third-party services for payment processing, shipping, and analytics. These providers have their own privacy policies and are obligated to protect your data.
Data Retention
We retain your order information for as long as necessary to provide our services and comply with legal obligations. You may request deletion of your personal data at any time.
Your Rights
- Access your personal data
- Request correction of inaccurate information
- Request deletion of your data
- Opt out of marketing communications
- Request a copy of your data
Children's Privacy
Our website is intended for adults purchasing products for children. We do not knowingly collect personal information from children under 13.
Contact Us
For privacy-related questions or requests, contact us at info@pemvape.com or +1 (614) 396-9100.
Updates to This Policy
We may update this privacy policy from time to time. Any changes will be posted on this page with an updated revision date.