Return Policy

We want you to be completely satisfied with your PEM Vape purchase. If you're not happy with your order, we're here to help.

30-Day Return Window

You may return any unused item within 30 days of delivery for a full refund. Items must be in their original packaging with all tags attached.

Personalized & Custom Items

Personalized items (custom name onesies, engraved rattles, embroidered blankets, custom puzzles, etc.) are final sale and cannot be returned unless they arrive damaged or defective. Please double-check all personalization details before placing your order.

How to Initiate a Return

Email us at info@pemvape.com with your order number and the item(s) you'd like to return
We'll send you a return authorization and return shipping label (free for defective items)
Pack your items securely in their original packaging
Drop off the package at the designated carrier location

Refund Processing

Once we receive and inspect your returned items, we'll process your refund within 3-5 business days. Refunds are issued to the original payment method.

Damaged or Defective Products

If your product arrives damaged or defective, please contact us within 7 days of delivery. We'll arrange a free replacement or full refund — no need to return the damaged item in some cases.

Exchanges

Need a different size or color? We're happy to help with exchanges. Contact us at info@pemvape.com to arrange an exchange for a different variant of the same product.

Non-Returnable Items

Personalized and custom-made items (unless defective)
Items that have been washed, worn, or used
Items missing original packaging or tags
Gift cards