Shipping Policy
At PEM Vape, we want to make sure your baby products arrive quickly and safely. Here's everything you need to know about our shipping process.
Free Shipping on All Orders
We offer free standard shipping on every order within the United States. No minimum purchase required — whether you're buying a single rattle or a full gift set, shipping is on us.
Processing Time
Orders are processed and shipped within 24 hours of placement (excluding weekends and holidays). You'll receive a shipping confirmation email with tracking information once your order is on its way.
Delivery Times
- Standard Shipping (Free): 3-5 business days
- Expedited Shipping: 2-3 business days (available at checkout)
- Overnight Shipping: 1 business day (available at checkout)
Shipping Region
We currently ship to all 50 United States. We do not ship internationally at this time.
Order Tracking
Once your order ships, you'll receive an email with a tracking number. You can track your package directly through the carrier's website.
Shipping from
All orders ship from our warehouse in Syracuse, NY:
744 Park Ave, Syracuse, NY 13204
Damaged or Lost Packages
If your package arrives damaged or is lost in transit, please contact us immediately at info@pemvape.com or +1 (614) 396-9100. We'll work with the carrier to resolve the issue and ensure you receive your products.
Questions?
For any shipping-related questions, don't hesitate to reach out. We're here Monday through Friday, 9AM to 6PM EST.